CUSTOM SERVICE

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    1.Packaging Design And Small batch packaging service:

    According to the characteristics and needs of customers’ products, provide customized packaging design solutions, including structural design, material selection, printing design, etc.

    Use digital printing and other technologies to meet customers’ needs for small batches of multi-variety packaging.

    2.Packaging Testing Services:

    Carry out experimental tests for customer products and packaging, such as drop test, squeeze test, packaging integrity test, etc., to ensure the quality of packaging.

    3.Packaging Supply Chain Solutions:

    According to customer needs, provide integrated solutions for raw material procurement, packaging production, logistics warehousing and recycling.

    4.Packaging Automation Solutions:

    According to the customer’s production process, design an automatic packaging line or parts to improve efficiency.

    5.Technical after services:

    Technical Director Mr. Zhu

    Technical Director Mr. Zhu

    Committed to solving every challenge faced by customers,Strict control over after-sales quality and service.

    Provide training for customers’ packaging operators to solve problems during use.

    Standardize measures such as after-sales accessory management, emergency response plans, service timeliness requirements, customer satisfaction requirements, and after-sales handling records.

    A detailed record of all the contents of customer complaints, including the complainant, the time of the complaint, the subject of the complaint, the complaint requirements.

    First determine the category of customer complaints, and then judge whether the customer complaint is sufficient reason, whether the complaint is reasonable. If the complaint can not be established, you should quickly reply to the customer, politely explain the reasons for customer understanding.

    in accordance with the category of customer complaints, to determine the specific acceptance of the unit and acceptance of the person in charge. Contract disputes to the senior management of the enterprise ruled that the transport issues, to the freight sector to deal with; the quality of the issue, to the quality management department to deal with.

    Investigate and confirm the specific responsibility of the customer complaints caused by several departments.

    Reference to customer complaints, proposed to solve the complaint of the specific programme.

    After the approval of the complaint solution, promptly notify the customer.

    Through the summary evaluation, lessons learnt, put forward appropriate measures to improve the management of the enterprise and business management. Reduce customer complaints.

    The direct responsibility for causing customer complaints and the head of the department concerned in accordance with the system to be punished, at the same time caused by customer complaints are not dealt with in a timely and satisfactory manner directly responsible for the person and the head of the department to be punished. The usual practice is to deduct a certain percentage of the bonus and salary of the person responsible according to the size of the damage caused by the complaint.

    6.Packaging energy saving and sustainable solutions:

    Sunkey Packaging always adheres to the concepts of sustainable development and environmental protection

    Offers greener materials and designs that reduce the environmental footprint of packaging.

    In today’s society, people are increasingly concerned about environmental protection issues. The environmental protection issue of packaging materials is one of them. At present, the mainstream packaging materials include cardboard, glass, aluminum products, and plastic. However, due to the difficulty in degrading many of the materials, the problem of garbage is serious. Therefore, sustainable packaging design has gradually become a hot topic of concern.

    Sustainable packaging design is a design concept that integrates environmental principles into the design, based on economic, environmental, and social benefits. In sustainable packaging design, materials, reduced packaging, and ease of recycling have all been better optimized. By improving the design process, it is possible to achieve product functionality without causing damage to the environment.